Pretty much any organization is going to have used IT to automate aspects of its business.  That’s the whole point.  The obvious ones would be the finance processes like invoicing, payroll and accounts payable; or supply chain logistics stuff where stock inventory is controlled and deliveries made as precise and ‘just in time’ as possible.  Less obvious ones would be the sales process, customer service practices and the like.  The point is that IT has successfully automated everything that businesses do; so much so that new Web 2.0 business models have since been created which are entirely based upon IT’s automating influence.

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